Ride to Care is raising the mileage reimbursement rate. This affects the amount it pays members who drive themselves to and from their appointments. Members will get $0.70 per mile instead of the old rate of $0.67. This change will be effective January 1, 2025.
We help Health Share members get to their health care appointments.
OHA has approved increases to member reimbursement rates. This affects the amounts Ride to Care pays members who drive themselves to and from their appointments. The new rates go into effect for trips on or after December 1, 2024.
Ride to Care can help you get to
and from health care appointments and services that are covered by
Health Share through the
Oregon Health Plan (OHP).
Our drivers play a vital role in getting Health Share members to their health care appointments.
Health care and social service providers play a critical role in helping members across NEMT services.
Ride to Care is a Health Share of Oregon program. Some processes changed in March 2020, but the basics remain the same: We offer non-emergent medical transportation (NEMT) to eligible Health Share members.
The benefit is offered at no cost when going to health care services that are covered by the Oregon Health Plan (OHP) and paid for by Health Share.
When you call Ride to Care, you’ll speak with our Customer Service team. We’ll work with you to find the most appropriate type of transportation support to fit your needs. We are also mindful of using taxpayer dollars responsibly.
Ride to Care can help you get to services for:
Physical health
Dental health
Mental health
Substance use treatment
We help eligible Health Share members get to covered health care visits in three ways:
Public transportation
Reimbursement (a per-mile rate for driving or getting your own ride)
Vehicle-provided rides
When you call, we’ll ask standard questions such as:
How do you usually get to your appointments?
Do you live near public transportation?
Do you have access to a vehicle?
Do you use any mobility devices?
Will you need any extra assistance?
After we have a good picture of your needs, we can help you with transportation to and from approved, covered services.
You may sometimes encounter longer hold times. This happens when we’re handling a very large number of calls. We appreciate your patience.
We’ve added new options to our call center phone system. To reach Customer Service as quickly as possible, please listen to all the options before choosing one.
Portland metro area: 503-416-3955 Toll-free: 855-321-4899 TTY: 711
Available services during weekday business hours:
We can help you schedule future trips only when you call during regular business hours.
If you need urgent transportation services after regular business hours, please select the option to schedule an after-hours trip.
After-hours: 5 p.m. to 8 a.m. Monday through Friday; weekends and holidays. Please follow the automated instructions.
Available after-hours services include:
If you need to submit feedback, such as a complaint about a missed ride, it’s important that your share your experience with Ride to Care.
You can either fill out an online form, or call us at 503-416-3955, toll-free 855-321-4899 or TTY 711.If you call, a Customer Service representative will record your feedback. They’ll ask your name, date of birth and Health Share Medicaid ID number. It would help us if you could tell them these details:
Do you have a comment that you do not want to share with Ride to Care? Please report it to Health Share Customer Service at 503-416-8090, toll-free 888-519-3845 or TTY 711.
Click here to learn about same-day or next-day rides
Call us toll-free at 855-321-4899 or 503- 416-3955, select option 3 when prompted.
Is your ride more than 10 minutes late? Do you need to make changes to a same-day or next-day ride?
Call us toll-free at 855-321-4899 or 503- 416-3955, select option 3 when prompted.
You may sometimes encounter longer hold times. This happens when we’re handling a very large number of calls. We appreciate your patience.
Our Customer Service team is available during regular business hours, 8 a.m. to 5 p.m. Monday through Friday. Whenever possible, call two business days ahead of your requested trip or ride. You may call as far ahead as 90 days.
Call during regular business hours to schedule trips, ask transportation program questions or provide feedback.
Outside of regular business hours, you’ll reach our after-hours call center. The after-hours call center has limited capabilities:
