Welcome to Ride to Care.

Ride to Care is a Health Share of Oregon program. Some processes changed in March 2020, but the basics remain the same: We offer non-emergent medical transportation (NEMT) to eligible Health Share members.

The benefit is offered at no cost when going to health care services that are covered by the Oregon Health Plan (OHP) and paid for by Health Share.

When you call Ride to Care, you’ll speak with our Customer Service team. We’ll work with you to find the most appropriate type of transportation support to fit your needs. We are also mindful of using taxpayer dollars responsibly.

Ride to Care can help you get to services for:

• Physical health

• Dental health

• Mental health

• Substance use treatment

We  help eligible Health Share members get to covered health care visits in three ways:

• Public transportation

• Reimbursement (a per-mile rate for driving or getting your own ride)

• Vehicle-provided rides

When you call, we’ll ask standard questions such as:

• How do you usually get to your appointments?

• Do you live near public transportation?

• Do you have access to a vehicle?

• Do you use any mobility devices?

• Will you need any extra assistance?

After we have a good picture of your needs, we can help you with transportation to and from approved, covered services.

You may sometimes encounter longer hold times. This happens when we’re handling a very large number of calls. We appreciate your patience.

We’ve added new options to our call center phone system. To reach Customer Service as quickly as possible, please listen to all the options before choosing one.

CUSTOMER SERVICE HOURS

Portland metro area: 503-416-3955
Toll-free: 855-321-4899
TTY: 711

Available services during weekday business hours:

• Scheduling future trips.
• Scheduling medically urgent trips.
• Answering your questions.
• Checking on a ride that’s more than 10 minutes late.
• Recording grievances and feedback.

We can help you schedule future trips only when you call during regular business hours.

If you need urgent transportation services after regular business hours, please select the option to schedule an after-hours trip.

After-hours: 5 p.m. to 8 a.m. Monday through Friday; weekends and holidays. Please follow the automated instructions.

Available after-hours services include:

• Scheduling medically urgent trips, such as being discharged from the hospital, going to urgent care or delivering a baby.
• Checking on future rides you’ve already scheduled.
• Checking on a ride that’s more than 10 minutes late.

If you have a grievance (complaint), such as a missed ride, it’s important that your share your experience with Ride to Care.

If you call, a Customer Service representative will record your feedback. They’ll ask your name, date of birth and Health Share Medicaid ID number. It would help us if you could tell them these details:

• Date of the incident.
• Name of the transportation provider.

Do you have a comment that you do not want to share with Ride to Care? Please report it to Health Share Customer Service at 503-416-8090, toll-free 888-519-3845 or TTY 711.

You may sometimes encounter longer hold times. This happens when we’re handling a very large number of calls. We appreciate your patience.

Our Customer Service team is available during regular business hours, 8 a.m. to 5 p.m. Monday through Friday. Whenever possible, call two business days ahead of your requested trip or ride. You may call as far ahead as 90 days.

Call during regular business hours to schedule trips, ask transportation program questions or provide feedback.

Outside of regular business hours, you’ll reach our after-hours call center. The after-hours call center has limited capabilities:

• Scheduling medically urgent trips, such as being discharged from the hospital, going to urgent care or delivering a baby.
• Checking on a scheduled ride that’s more than 10 minutes late.
• Checking on future rides you’ve already scheduled.