Members Forms and Guides
Documents available in multiple languages, please expand for options. Don't see the language you need? Please contact CareOregon Customer Service to request the desired language.
Phone: 503-416-4100, toll-free 800-224-4840 or TTY 711.
Or email: customerservice@careoregon.org.
Hours: 8 a.m. to 5 p.m. Monday-Friday.
Riders Guide
Provides helpful information for members and their supports about how the Ride to Care program works.
Riders Guide (English)Riders Guide (Spanish)
Riders Guide (Arabic)
Riders Guide (Simplified Chinese)
Rider's Guide (Korean)
Riders Guide (Russian)
Rider's Guide (Somali)
Riders Guide (Ukrainian)
Reimbursement Guide
Provides a more detailed overview of how the Ride to Care reimbursement process works, including more information about mileage, meal and lodging reimbursements members may be eligible for.
Reimbursement Guide - English: Regular print | Large print
Reimbursement Guide - Spanish: Regular print | Large print
Reimbursement Guide - Arabic: Regular print | Large print
Reimbursement Guide - Simplified Chinese: Regular print | Large print
Reimbursement Guide - Traditional Chinese: Regular print | Large print
Reimbursement Guide - Korean: Regular print | Large print
Reimbursement Guide - Russian: Regular print | Large print
Reimbursement Guide - Somali: Regular print | Large print
Reimbursement Guide - Ukranian: Regular print | Large print
Appointment Verification Form
A form used to verify members’ health care appointment(s) as part of the reimbursement process. Please see the Reimbursement Guide for more information about the reimbursement process.
Verification Form (English)Verification Form (Spanish)
Verification Form (Simplified Chinese)
Verification Form (Traditional Chinese)
Verification Form (Korean)
Verification Form (Russian)
Verification Form (Somali)
Verification Form (Vietnamese)
Ride Subscription Verification Form
Similar to the Appointment Verification form, this form is used to verify members’ health care appointments that happen at the same location on a consistent and reoccurring basis.
Sub Verification (English)Sub Verification (Spanish)
Sub Verification (Russian)
Sub Verification (Vietnamese)
Sub Verification (Chinese)
Member Rights and Responsibilities
Provides a list of expectations members can expect of the Ride to Care program, and in return what the Ride to Care program expects of members.
Member Rights and Responsibilities (English)Appointment of Representative form
A form used to designate an authorized representative to navigate any part of the NEMT process on behalf of a member
Appointment of Representative form (English)Appointment of Representative form (Spanish)
Appointment of Representative form (Arabic)
Appointment of Representative form (Traditional Chinese)
Appointment of Representative form (Simplified Chinese)
Appointment of Representative form (Russian)
Appointment of Representative form (Somali)
Appointment of Representative form (Vietnamese)
Grievance and Feedback Form
Ride Cancellation Form
Online form to cancel any trips that have already been scheduled. Please fill out form completely. Do NOT use this form if your trip is scheduled for today or tomorrow. Please call Ride to Care for same-day or next day cancellations at 503-416-3955.
Ride Cancellation Form (online)NEMT Overview
One-page handout providing a brief overview of the Ride to Care program
NEMT Overview