Types of trips available
The kind of help you get with your trip will depend on your needs. Types of trips include:
Help paying for gas if you, or a friend or family member, can drive to an appointment
Tickets to ride the bus or MAX
- Rides in taxis and wheelchair accessible vans
This range of options assures that we can serve all Health Share members with trips to appointments.
You can plan a one-time trip up to 60 days in advance. (See “same-day or next-day trips” below, for exceptions.)
One of the ways that Ride to Care can get you to and from your appointments is with a Hop Fastpass. Once you receive your card in the mail, you can begin using it for your appointments immediately—this includes doctors, dentists, physical therapy, counseling and more. We can even provide a Hop Fastpass for your attendant.
Your Hop Fastpass can be used on TriMet buses, the MAX and Portland Streetcar. More information, including important details about how to keep your card active, will be included in the mail when you receive your card.
Travel Funds Card
Ride to Care can also send you a debit card to help you get to your Health Share covered appointments. Once you receive your card in the mail, you can begin using it immediately at fuel pumps*, auto parts stores and auto mechanic and service shops. You can even use it for lodging and meals for out-of-area appointments.
More information, including important details about how to keep your card active, will be included in the mail when you receive your card.
To check the balance of your card, call 855-321-4899.
*The card works at gas pumps where you can pay directly at the pump. You may be asked for a zip code—the zip code you need to enter is 97205.
For Hired TRIPS
Some drivers will have more than one rider at the same time. This may mean your travel time is longer than if you were riding alone. See shared rides below for more information.
Pick-up and drop-off:
When you call to plan a trip, we will give you a scheduled time for pick-up. Please be ready at least 15 minutes before your scheduled pick-up time.
We can also schedule a ride home for you if you know when your appointment will end. If you do not know when your appointment will end, call us when you are ready to go home. Please note, it may take up to an hour for a driver to return.
SAME-DAY OR NEXT-DAY TRIPS
We can help you plan a trip today or tomorrow if:
- Your doctor wants to see you the same day. This can include trips for lab work or other tests.
- You need to visit urgent care, because you are sick and your doctor is out.
- You are pregnant and visiting your OB/GYN, primary care doctor, or urgent care.
- Your doctor refers you to a specialist for a same-day or next-day visit.
- You are going home from a hospital stay.
For all other trips, please call and plan a trip at least 48 hours before your doctor’s appointment.
What to expect
When you call, we will make sure you are enrolled with Health Share. We will also make sure your trip is for a covered service.
The first time you call, we will get you set up in the system. Our goal is to make sure you get the right type of trip for your needs.
Please have this information ready when you plan your trip:
- Your Health Share ID number
- Time and date of your appointment
- Name, complete address and phone number of your doctor or clinic
- Let us know if you need extra help getting in and out of the vehicle, so we can send the right driver and vehicle.
Confirm, reschedule, or cancel A TRIP
Please give us the trip number when you call to make changes. You will get the trip number when you schedule your ride.
Sometimes you will share a ride with another rider. If you cannot share a ride for a health reason please let us know.
TRIPS TO THE PHARMACY
You can plan a trip to the pharmacy along with your other trips.
When you call to plan your trip, be sure to tell us if you need to stop at the pharmacy on the way home. The pharmacy must be within 10 miles of where we pick you up or drop you off.
Ride to Care does not provide emergency transportation. If you need an ambulance, call 911. If you have an emergency during your ride, please tell your driver right away. Your driver will call 911.